Shipping, Taxes and Returns

Shipping

🎄 Holidays delivery timeframes are detailed on this dedicated page.

🌍🇺🇸 Worldwide : 20-25 days production & shipping for all orders :

Built on demand and shipped from the factory in China. This includes order processing time. We serve everyone from there, (European Union included as of January 23rd 2024). "May the 4th" sale event is PEAK period, please allow for a few additional days of order processing.

🇺🇸 USA Ready to Ship : 6-9 days fast delivery from in-house inventory

A selection of best selling items is available in our domestic US warehouse for fast delivery to US residents only. You can find these items in the Ready to Ship collection. Only certain versions of each item are available from the US Warehouse :

• RTS characters sabers and custom designs : PREMIUM version with 92cm blade
• RTS dueling sabers : STANDARD version with 72cm blade
• RTS accessories : universal baselit adapter, black belt clip and black covertec wheel

Any item or version not available as RTS will be built and shipped from factory as described above. If you're ordering multiple items and one of them is NOT in our US warehouse, the FULL order will be fulfilled from factory. If you wish to order RTS items and made-on-order items, please make separate orders.

🇪🇺 European Union  :

UPDATE : the local inventory is no longer available, all orders are fulfilled as detailed above, from factory, made on order. Taxes will not be paid at checkout but may be called upon delivery by FedEx (or any other carrier serving you).

From time to time a special category of items may be available on the homepage where you'll find some local inventory available for quick shipping. These will be labelled on the product images "FAST SHIPPING" and only those special items may be eligible for 1 week delivery.

 

Our building and shipping process

🌎 The entire catalogue is built on order at the Nexus factory in China and shipped with a tracking number so you can follow its course. Production can take 2 weeks and as our shipping partners work with customs at departure, it can take a few additional days before you get your tracking number or see movement on said tracking number. Overall you should expect to receive your saber within 20-25 days.

Depending on production hogs and the occasional shipment holdup, this timeframe can vary a little bit (November and December for instance ... might get busy)

 

Shipping destinations

We currently ship to the following countries : Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

Delivery to PO Boxes is impossible. Please specify a house/office address.

 

Shipping cost

Starts at 10$ for accessories, 15$ for lightsabers. 

The shipping cost varies on your location and the weight of your order. To estimate the shipping cost simply go to the cart and use our estimate tool.

 

Taxes and customs

🌎 All countries : Taxes and customs fees are not paid during checkout, they may be due upon package delivery. Same for the European Union as of Jan 23rd 2024.

🇺🇸 USA exception : The above rule applies if you order from our Factory in China. All orders shipping from our Ready-To-Ship inventory in the USA are tax exempt.

Be mindful of this when ordering and check the product availability info as well as the shipping origin on your cart.

 

14 days return policies

🇪🇺 We apply the 14 days cooling off return policy for deliveries made in the European Union.

🌎 For all international orders we also offer a 14-day return policy.

Please check our Refund Policy for more details.

 

Returns of damaged items

If you encounter any issue with the products, take pictures (as detailed as you can) and videos and send them over to us. We will quickly provide assistance and replace the damaged parts. You may not necessarily need to return the product depending on the issue as it is important for us to make this process as painless as possible.

Upon receiving your lightsaber be sure to IMMEDIATELY check it out thoroughly. The electronics are covered by a 1 year warranty but the dueling usage of the sabers make it impossible to provide warranty for a defect of the blade after your start using it. So be sure to check the quality of all the elements when you receive them. 

Safety instructions MUST be read before operating your lightsaber.

 

Undelivered package - Forced return

In the unlikely event that the delivery company cannot properly find your address or if you were to refuse the delivery, your order would be sent back. In which case we will be charged for a return fee and a restock fee that would automatically be deducted from your reimbursement.

These fees can sometimes amount to the full price of your original order, so make sure to follow your package via the tracking number on your account and contact us if there's any doubt or problem with the delivery. We will sort it out before it's too late.